Resolving Conflict with Coworkers
Conflict in the workplace is often misunderstood as something to be avoided, yet when managed effectively, it can be a powerful driver of growth, collaboration, and innovation.
Learning Objectives
By the end of this course, learners will be able to:
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Explain the value of conflict by identifying how it can contribute to organizational improvement, team cohesion, and personal growth when managed effectively.
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Recognize common sources of workplace conflict and analyze how communication styles, differing perspectives, and organizational dynamics contribute to disputes.
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Evaluate multiple approaches to conflict resolution—including appeasement, compromise, and collaboration—and determine when each strategy is most appropriate.
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Apply practical conflict management techniques that promote open dialogue, active listening, and mutually beneficial solutions in professional settings.