Course curriculum

  • 1

    Critical Skills Introduction

  • 2

    Chapter 1. Communication Intro and Course Overview

  • 3

    Chapter 2. The Communication Model and Communication Channels

    • Chapter 2. The Communication Model and Communication Channels

    • The Communication Model and Communication Channels

  • 4

    Chapter 3. Types of Communication Channels

    • Chapter 3. Types of Communication Channels

    • Types of Communication Channels

  • 5

    Chapter 4. Virtual and Verbal Communication

    • Chapter 4. Virtual and Verbal Communication

    • Virtual and Verbal Communication

  • 6

    Chapter 5. Case Studies--Bob and Joe

    • Chapter 5. Case Studies--Bob and Joe

    • Case Studies--Bob and Joe

  • 7

    Chapter 6. The Communication Process with Noise

    • Chapter 6. The Communication Process with Noise

    • The Communication Process with Noise

  • 8

    Chapter 7. Communicating with Covid

    • Chapter 7. Communicating with Covid

    • Communication with Covid

  • 9

    Chapter 8. The Communication Checklist

    • Chapter 8. The Communication Checklist

    • The Communication Checklist

  • 10

    Chapter 9. Active Listening

    • Chapter 9. Active Listening

    • Active Listening

  • 11

    Chapter 10. Active Vs. Passive Listening

    • Chapter 10. Active Vs. Passive Listening

    • Active Vs. Passive Listening

  • 12

    Chapter 11. Improving Active Listening

    • Chapter 11. Improving Active Listening

    • Improving Active Listening

  • 13

    Chapter 12. Body Language

    • Chapter 12. Body Language

    • Body Language

  • 14

    Chapter 13. Handling Criticism and Bad News

    • Chapter 13. Handling Criticism and Bad News

    • Handling Criticism and Bad News

  • 15

    Chapter 14. Internal and External Barriers

    • Chapter 14. Internal and External Barriers

    • Internal and External Barriers

  • 16

    Chapter 15. Great Communicators and Wrap-Up

    • Chapter 15. Great Communicators and Wrap-Up

    • Untitled quiz